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Erpen takes the of the personal data we collect through our website very seriously. This Privacy Policy explains how we collect, use, protect your personal data, and how you can exercise your legal rights.
By using our website, you acknowledge and agree to the data practices described in this policy.
What Data Do We Collect?
While visiting our website, using our services, or contacting us, we may collect certain personal data directly from you. This data may include:
- Contact Information: Your name, surname, email address, and phone number.
- Corporate Information: Your company name and job title.
- Transaction Data: Your purchase or service request history, billing information.
- Cookies and Analytics Data: Information about how you use our website (pages visited, click counts, browser type, etc.). This data is used to improve site performance and provide a better user experience.
Why and How Do We Collect Your Data?
We collect your personal data in accordance with the Law on the Protection of Personal Data No. 6698 (KVKK) and relevant legislation, for specific and legitimate purposes:
- Communication and Support: To respond to you, answer your questions, and provide technical support.
- Service Delivery: To provide the telecommunication services and products you request, fulfill contracts, and manage billing processes.
- Marketing and Promotion: With your consent, to inform you about new products, campaigns, or events. You have the right to withdraw from this communication at any time.
- Site Improvement: To enhance the user experience on our website, personalize content, and ensure website security.
Who Do We Share Your Data With?
Your personal data is not shared with third parties except as required for our business processes. We may share your data only with trusted business partners who assist us in providing our services or with official authorities to comply with legal obligations. These may include:
- Business partners necessary to fulfill our contracts.
- Public institutions and authorities requesting information due to legal obligations or court decisions.
Your data is never sold or rented for commercial purposes.
How Long Do We Retain Your Data?
Your personal data is retained for the periods prescribed by the relevant legislation or for the duration required by the purpose of data collection. After these periods, your data is securely deleted, destroyed, or anonymized.
What Are Your Rights?
Under KVKK, you have certain rights regarding your personal data. You may exercise these rights by contacting us:
- To learn whether your personal data is being processed.
- To request information if your data has been processed.
- To learn the purpose of processing and ask whether your data is being used appropriately.
- To know the third parties to whom your data has been transferred, domestically or abroad.
- To request correction if your data is incomplete or inaccurate.
- To request deletion or destruction of your data under legal conditions.
You can submit requests regarding your rights using the contact information provided below.
How to Contact Us
If you have any questions, comments, or requests regarding our Privacy Policy, please do not hesitate to contact us.